Internet shop operating under the following addresses:


is  run by Falcon Medical Polska Sp. z o.o. located in Łódź, Rembielińskiego1/7, 93-575 Łódź, registered in the National Court Register kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division, KRS number 0000036918, NIP: 7282324443, Regon: 472316619, registered capital: 5,000,000 zł (paid in total).
Falcon Medical Polska Sp. z o.o. is the party which sells the products presented on the shop website (Seller).



§1. General conditions


1. The following entities can purchase products included in the Seller’s offer (Client / Buyer) :

a)    natural person with full legal capacity,

b)    commercial law partnership,

c)    legal person,

which took note and accepted these Regulations and meets other conditions specified therein.

2. Technical requirements that determine the possibility of the proper use of the Shop are:

a)     having an active e-mail address,

b)    having a device that allows the operating system to run a web browser.

3. Product information given in the Internet shop, in particular their descriptions, specifications, pricing and availability is not an offer within the meaning of Article 66 of the Civil Code, but an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code.




§2. Subject of the transaction

1. Subjects of transactions concluded by the Parties are the products included in the offer presented on the website of Internet shop at the time of ordering.

2. All products displayed on our website are:

a)    brand new,

b)    have the required certificates and manufacturer's warranty,

c)    were introduced on the Polish market under the law.



§3. Placing orders and their realization

1.         Orders in the Internet shop can be placed through the order form on the website of the shop,

2.         Seller allows customers to register via a form available on the website of the shop. After registration the user account is created for the Client which is secured by individual login and password.

3.         Purchase contract is made by placing an order and its acceptance by the Seller.

4.         . Shop confirms the acceptance of an order and customer data by the Internet or by telephone within three working days from the date of its receipt.

5.         The order is realized within 3 to 4 business days after order confirmation. The time of the contract realization includes the execution of the contract by the Seller and the time of delivery by courier.

6.   Orders will be realized provided that the items are in stock or at the shop’s suppliers. In case of unavailability of the part of goods covered by the contract, the Client is informed of the order status and decides on the method of its realization (partial realization, longer waiting time, canceling of the total order).

7.         At each stage of placing an order until it is sent, the Buyer may use technical means, available in the Internet shop, to correct errors and modify the contract, including indicating any delivery address.

8.         In the case of sales promotions and clearance sales, a limited number of goods is designated for sale and orders are realized according to the order in which confirmed orders for these goods were received until stocks, covered by this form of selling, run out.


§5. Cost of delivery


1.         Shop provides delivery to the Buyer at his expense. Delivery of goods is done via courier. Delivery costs are specified on the website of the shop.

2.         Shipments are delivered on the territory of following European countries.

Short name

Official name



Kingdom of Belgium



Republic of Bulgaria


Czech Republic

Czech Republic



Kingdom of Denmark



Federal Republic of Germany



Republic of Estonia






Hellenic Republic



Kingdom of Spain



French Republic



Republic of Cyprus



Republic of Latvia



Republic of Lithuania



Grand Duchy of Luxembourg






Republic of Malta



Kingdom of the Netherlands



Republic of Austria



Portuguese Republic






Republic of Slovenia



Slovak Republic



Republic of Finland



Kingdom of Sweden



3.         Orders of the value exceeding the amount of 1000 Euro (gross) are delivered at the expense of the Seller.


§6. Prices and forms of payment


1.         All prices shown on the Seller's website are given in Euro and include VAT.


2.         The document confirming the sale of goods is a receipt or invoice. The Buyer, placing an order, authorizes the Seller to issue VAT invoices without his signature.


3.         Seller permits the following forms of payment:

a)    the advance payment made ​​to the bank account specified in the proforma invoice

4.         Goods remain the property of the Seller until full payment of the price is made.

5.         The price of each product is valid from the time of placing an order by the Client. The price is binding for both the Customer and the Seller.

6.         Seller reserves the right to change the prices of goods on offer, except as referred to in paragraph 3 above, to introduce new products to offer, to conduct and cancel promotions on the shop website, or make changes thereof.




§7. Warranty and complaints

1.         All products offered in the shop are brand new and free from material and legal defects and have been legally introduced on the Polish market.

2.         The products have a warranty of the manufacturer, importer or dealer, valid on Polish territory. Each time the conditions of the guarantee are set out in the content of guarantee issued by the guarantor.

3.         Upon receipt the customer must check carefully the package and received equipment, any damage caused during delivery should be immediately notified to the Seller. If damaged product is received a protocol of damage should be written in the presence of the courier (courier has necessary documents) and the Seller should be immediately notified of this fact, or the shipment should not be received.

4.         Complaints are dealt with within 14 days from the date of receipt of the claimed goods by the Seller.

5.       In the case of a justified complaint, defective product will be repaired or replaced by another one, full value, and if it is no longer possible, the Seller will pay the buyer the equivalent of the price of goods and complaint shipping costs or offer other products available to choose from.


§8. Termination of the Contract


1.         The Buyer, who is a consumer within the meaning of the Act of 02 March 2000 on the protection of some consumer rights and liability for damage caused by dangerous products (Journal of Laws of 2000, No. 2, item. 271) (Consumer), has the right to withdraw from the contract within 10 days from the date of release of the goods without giving any reason in accordance with the provisions of the said Act.

2.         Return of goods takes place at the expense of the Consumer. Seller does not accept parcels sent COD.

3. In case the Consumer exercises the right to terminate the contract, the Consumer is obliged to return the goods in the condition in which he received them from the Seller along with the received parts, accessories, instruction manual. Goods must be secured to prevent damage during the transport. The consumer must include a proof of purchase and a statement of withdrawal from the contract.

4.         Money for returned goods will be sent to the indicated  bank account or transferred to a specified address, immediately upon receipt by Seller of returned goods and checking the technical condition of the returned product, but no later than within 3 working days from the date of delivery and no later than within 14 days from the date of receipt of notice of withdrawal.

§9. Protection of privacy

1.         When placing an order, the Buyer agrees consciously to processing and use of his personal data in order to perform the contract, as well as to support any claim, to facilitate future purchases. These data are not processed or used for any other purpose.

2.         The personal data included in the database of shop are processed exclusively for their needs, they are not and it will not be made ​​available to others. These data are collected with due diligence and adequately protected against access by unauthorized persons, in accordance with the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 1997. No. 133, item 883). The customer has a right of access to his data, to correct and require the cessation of their use or deletion.

§10. Final provisions


1.         All information, pictures of products, manufacturers logos are protected by copyright. Copying and distribution, commercial use or presentation without the permission of the owners is forbidden.

2.         Any disputes arising from the implementation of the shop’s sales will be settled by a court of competent jurisdiction for the seat of the Seller. The above does not apply to disputes involving the Consumer.

3.         Shop reserves the right to change the Regulations. Shop is obliged to inform the registered user about any change in the Regulations. Amendments shall enter into force within 14 days from the notification of the change. Information about changes will also be published on the shop website.

4.         Placing an order in our Internet shop, means that you accept the provisions of these Regulations valid on the date of placing an order and shall indicate Customer's consent to receive commercial information within the meaning of the "Act on Electronic Services."